01
Information We Collect
To provide rapid and efficient commercial roadside assistance, we must collect certain information about you, your vehicle, and your location. We may collect:
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Personal Identification Information: Name, email address, phone number, and company/fleet name.
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Service & Location Data: Exact GPS location or provided address of the disabled vehicle, vehicle make, model, year, DOT number, and license plate information necessary to provide roadside service.
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Financial Data: Payment details (e.g., credit card numbers, billing address) processed securely through our third-party payment gateways. We do not store your full credit card number on our local servers.
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Derivative Data: Information our servers automatically collect when you access our website, such as your IP address, browser type, operating system, and the pages you have viewed.
02
How We Use Your Information
We use the information we collect primarily to dispatch technicians and get your commercial vehicles back on the road safely. Specifically, we use your data to:
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Dispatch mobile tire units to your exact location.
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Communicate with drivers and fleet managers regarding estimated arrival times and service updates.
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Process transactions and send invoices or receipts.
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Create and manage your corporate or fleet account.
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Improve our website layout, service routes, and dispatch efficiency.
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Respond to customer service inquiries and resolve disputes.
03
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following specific situations:
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Service Providers: We may share your data with third-party vendors that perform services for us, such as payment processors, dispatch routing software, and website hosting services.
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By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of our technicians and others.
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Business Transfers: In the event of a merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred.
04
Data Security
We implement administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
05
Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customize the site and improve your experience. You can typically remove or reject cookies via your browser settings, though doing so may affect the availability and functionality of our website.
06
Your Privacy Rights
Depending on your location, you may have the right to:
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Request access to the personal data we hold about you.
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Request that we correct or update any inaccurate data.
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Request the deletion of your personal data (subject to legal and accounting retention requirements).
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Opt-out of receiving promotional communications from us.
07 Contact Us
If you have questions or comments about this Privacy Policy, or if you need to update your fleet account information, please contact us at:
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